PLEASE REVIEW SHIPPING AND DELIVERY POLICY
Moon Valley Rustics products will usually SHIP WITHIN 6 to 8 WEEKS) via UPS or a freight trucking agency. Free small parcel or curbside delivery shipping within the Continental US 48 states. Special shipping prices are available for shipping to Alaska, Hawaii, or internationally. Email us directly for more information. Our carriers provide curb side delivery and do not provide white glove or in-house delivery. If you should like or require delivery beyond the curbside, please inquire directly with our customer service department at firstname.lastname@example.org for details. Additional fees and charges will apply. Delivery needs beyond the included curbside delivery that are not pre-arranged at the time of order are extremely difficult to accommodate and RockingFurniture.com nor MOON VALLEY RUSTICS will not be responsible for any changes, charges or fees that are incurred thereafter.
Moon Valley Rustics has manufactured outdoor cedar furniture with the same care and pride for nearly 90 years. Moon Valley has been family owned and operated since its inception in 1928.
At Moon Valley, our goal is to continually improve our product quality and customer service while achieving controlled growth of the company. Moon Valley products are manufactured at our plant in Monroe, MI. Total control of the manufacturing process allows us to maintain our high standards for materials and craftsmanship. Due to the uniqueness of our furniture, we have needed to design and build the majority of our manufacturing equipment.
Customer service is also a major priority at Moon Valley. In light of this, our marketing efforts have focused on independent businesses as dealers of Moon Valley furniture. By working directly with these business owners, we are able to develop lasting and mutually profitable relationships with our dealers. This translates into knowledgeable dealers and greater customer satisfaction.
Today, Moon Valley manufactures a full line of quality outdoor and indoor products. Our furniture is crafted with the finest quality northern white cedar and ponderosa pine. Both species are superior choices for furniture because of their beauty, practicality, and durability. Classic styling and sturdy doweled construction make our furniture a lasting investment that you will treasure for many years. At Moon Valley, we still make our furniture much as was done in 1928, with quality and pride.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the manufacture's stated lead time we will process the charges and submit the order for shipment.
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within the Manufacturers stated Lead Time. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
Miscellaneous Shipping Information
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if you notice any cartons that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.
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