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Returns

EASY RETURNS...HOW THEY SHOULD BE

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping cha rges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Outdoorsrockingchair.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

PRODUCTS NOT ELIGIBLE FOR RETURN

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.outdoorsrockingchair.com
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

★ REVIEWS

Let customers speak for us

757 reviews
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Chairs for my Kitchen Table

I love the look the chairs give to my kitchen eating area. However the wood is rough in a number of areas on the chairs, and the finish is uneven in a number of areas as well. I had to move the chairs around so that it would not show as much! This was disappointing.

Pauline Im disappointed to hear that there was some issue with the finish of your chairs. I will open up a support ticket with the manufacturer to have touch up paint sent out right away. I apologize for any inconvenience this may cause you. Please let me know if there is anything else I can assist you with Jeffrey
South Port Entry Bench

It looks lovely in our dining room, just that extra bit of needed room.

Great Chair

Chair arrived Fed Ex in great shape. Had to be assembled and that was pretty easy as all of the bolt holes were pre-drilled which made the assembly pretty fast. The rocker is exceptionally comfortable and I plan on using it for a very long time.

We are very happy with our new glider chair.

Great furniture

Ordered the Wildridge table and chair set--they are way beyond expectation in quality and are built to last for decades. The only problem we had was in putting them together as they required a special screwdriver to access the screw holes. Once we purchased the special tool then we were able to assemble four chairs and the table in about 3 hours total. Really happy with the finished table and chairs.

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