Returns

EASY RETURNS...HOW THEY SHOULD BE

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping cha rges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Outdoorsrockingchair.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

PRODUCTS NOT ELIGIBLE FOR RETURN

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.outdoorsrockingchair.com
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

★ REVIEWS

Let customers speak for us

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Fabulous bentwood Hickory Rockers, Swing, and Table

Thought long and hard on this $1800 purchase. Could not have made a better choice. Free shipping compared to over $600 to ship on another rocker package. The hickory is iron hard and assembly went smoothly. Would definitely recommend to a friend. Also great customer service resolved a minor issue with a missing item on the order. LOTS OF COMPLIMENTS from all who have seen the furniture.

Jeff Thank you for your review and thank you again for your order. We are happy to hear everything worked out.. Congratulations on your new Amish Rockers Have a great week
Great customer service if you need it!

One issue on product delivery has been resolved. We are extremely pleased with the bent wood furniture in rustic hickory. We have had lots of inquiries on where we purchased. This furniture will serve us well for many many years to come.

Assembly required

It took a few reversals of the assembly process and I’m pretty good at assembling things. The instructions were written by someone who has probably assembled hundreds of these chairs so it took several readings of the instructions to get to the end. I did find it odd that a couple of the included screws were square head instead of Phillips head like the rest. But, in the end, the chair turned out nicely. My wife enjoys her birthday present.

Great look great fit

We purchased this as a replacement for our old swing that came apart because of rotting wood parts. This new cypress swing fits perfectly into the old stand and is very comfortable. I also like the craftsmanship and the light finish. It also came with good instructions and was easy to assemble. You do have to have a few tools to properly tighten the nuts and bolts. And I would also recommend a power tool instead of a manual screw driver to attach the risers and armrests with the included long wood screws.

LOVE LOVE MY GLIDER -

I finally have it installed, bought my cushions and my glider is everything I could have hoped for. Thank you. I would love to send you a photo of it. Is that possible? I show it to everyone and my lawn guy asked about it. I told him I would give him the information.

Michele

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