Returns

EASY RETURNS...HOW THEY SHOULD BE

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping cha rges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Outdoorsrockingchair.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

PRODUCTS NOT ELIGIBLE FOR RETURN

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.outdoorsrockingchair.com
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

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★ REVIEWS

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1171 reviews
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I Love it!!

Wow, my new swing is great looking and comfortable and the best place in the yard to snuggle and giggle with my grandkids (and so relaxing and restful to enjoy a glass of wine after they go home!!

Great Product and Service

I was unable to get this feeder cage at the bird store close to me and found it here. I ordered and received in just a few days with updates along the way. Thanks so much for your great service and products!

Fantastic

The 1.5 inch openings are small enough to keep squirrels and larger birds away from bird seed. This makes it cost effective to protect the more desirable seed.

Excellent

We have a patio and purchased wooden swings for it off of Facebook Marketplace. The quality was light years beyond bad. I then decided that I wanted something more hearty. I began looking into poly wood etc.

I found this company and compared it to several others. We bought the swing with the drink holders.

The entire buying experience was top notch. There is a lead time and they tell you about it up front. Their original estimated ship date is spot on.

As soon as it ships you get a tracking number.

Our tracking number showed we had 4 boxes (we purchased 2 swings.) delivered. We actually only had 3 of the 4 boxes.

We immediately sent an email and was responded to in a timely fashion with a new tracking number. The last box arrived a day later.

The swings were fairly easy to assemble. We hung the swings and they are beautiful. The drink holder is perfect for my husband and I for our wine and margaritas.

This company was a pleasure to work with.

This really worked well to keep unwanted starlings and other predator birds away

I purchased two of the protective screens for my bird feeders and they worked very well within 2 days all of the unwanted starlings and predator birds left the seed alone and the finches and other small birds came back.
The only thing I had to do is modify the base of the cage because it would not hook to my bird feeder so I took 4 zip ties aligned it on the bottom and zip tied to on each side and it works perfectly. See photos attached..

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