Returns

EASY RETURNS...HOW THEY SHOULD BE

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping cha rges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Outdoorsrockingchair.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

PRODUCTS NOT ELIGIBLE FOR RETURN

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.outdoorsrockingchair.com
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

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★ REVIEWS

Let customers speak for us

1206 reviews
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(5)
7 slat bentwood rocker

well made. assembly easy. no missing parts

Comfortable

The chairs are comfortable and glide super smooth, but know that they come in pieces, in flat boxes you will have to put them together, if you are not handy good luck because the directions are a joke very hard to understand but I finally figured it out, very sturdy after together

Rugged footstool

Glides very well

Great product, and even better service!

Thank you Rocking Furniture! After a huge 6 month debacle with a local vendor in Oklahoma (long story!) I was frustrated, and wanted to find a reputable vendor for these rocking chairs. I came across Rocking Furniture, and I was not disappointed! These chairs are awesome, and with the bundled price of two chairs and a table, it couldn't be beat! The quality of these chairs are fantastic, and will last a lifetime, and look great on our front porch! Oklahoma seasons can be rough, but these are built to last, and the quality shines through! Easy assembly, only 25 minutes/product taking my time.

I cannot say enough about the great customer service from Jeff and Rocking Furniture. I was hesitant about ordering furniture online, but Jeff made it easy! After ordering, the service remained above and beyond, with Jeff calling me direct when there was a delay in assembly (downed assembly line at the plant, but only a week to wait on the part during COVID). Although this was out of Jeffs control, he still apologized and made sure I remained updated on shipping times. He was great to work with, and gave me complete confidence along the way, especially after the debacle with the local Oklahoma vendor. Such a pleasant experience that I just had to write this review for others that might be hesitant. Do not hesitate- Jeff and Rocking Furniture will not let you down!

We are building a fire pit in the spring, and will only be ordering our outdoor furniture from Rocking Furniture- well done Jeff and Thank You Thank You!

Perfect

Our second set. They are perfect and worth the money. This style is especially comfortable.

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