Returns

EASY RETURNS...HOW THEY SHOULD BE

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping cha rges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Outdoorsrockingchair.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

PRODUCTS NOT ELIGIBLE FOR RETURN

- Custom orders (i.e. products that are custom made or made-to-order).
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any product that is not in resalable condition.
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.outdoorsrockingchair.com
- Any product that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

★ REVIEWS

Let customers speak for us

834 reviews
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Luxcraft glider foot rest

We purchased the antique mahogany chairs and then decided on these foot rest. Very nice heavy foot rest that works great with the wide chairs. It is already put together, so that was also a plus.

Great product

Instructions could be a lot better. Need more than one picture.

wonderful, quality furniture

The color of the furniture is perfect if you want something a little less dramatic than black. Very good quality. The rocking chairs are so much better than a bench and enjoyable to relax in. Very pleased.

Great luxcraft 2 ft chair

Great chair , good size . Ordered 2 of these to go with our chaise lounge. Very heavy. Ordered the antique mahogany which is a beautiful color

Rock & Roll

This is the second set of these rockers that I’ve purchased in a year. These are the best outdoor chairs in which I have ever sat. I have a set on our front porch and now a set on our back porch. I am looking forward to spending much time rocking in the outdoors this summer!👍

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