Ordering

Ordering from Rocking Furniture

We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts.We always encourage our customers to call before ordering. Our Customer Service Experts are trained furniture-industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled. We refuse to outsource our service to third-party call centers. We are here to help! Niche Online Retailers LLC websites reserve the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.

Receipts

We ship the majority of our products direct from the manufacturer to your doorstep. This saves warehousing costs and allows us to pass on the savings to you! However, this means that your products will typically arrive without a packing invoice or receipt. Thus, the order confirmation that you receive via email serves as your official receipt. You will see your order number conveniently along the top. If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts, and we'll be happy to send another one.

Cancelling An Order

Once the order is placed with www.outdoorsrockingchair.com we will submit an order directly to the manufacturer on your behalf. This occurs immediately after an order is placed by the customer (7 days a week). Once this step has been completed, www.outdoorsrockingchair.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. All order cancellations are subject to a 25% cancellation fee. No exceptions. If your order has already been shipped it cannot be cancelled, but can be returned under our Standard Return Policy. To cancel an order, please call our helpful Customer Service Experts at 888-412-2269. Since time is of the essence, it's best to call rather than email us. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards  – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Checks  – We are happy to accept checks. Checks need to be made out to "Niche Online Retailers, LLC" (which is the parent company of Outdoorsrockingchair.com). Please include your order number on your check and include a copy of your receipt. Please mail your payment to: 4 Kathy Drive Seymour CT. 06483

Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.

Sales Tax

Items sold and shipped to destinations inside Connecticut are subject to a standard 6.35% sales tax. All orders to other states are tax-free!

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier.If you have a registered Outdoorsrockingchair.com account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help.

Backordered Items

Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts. 

Product Photos & Color Swatches

Please note that images of products/color swatches displayed on the Outdoorsrockingchair.com website may differ in color due to differences in the resolution of computer monitors and we cannot guarantee that the finish will be exactly as pictured. Outdoorsrockingchair.com always works with our partnering outdoor furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.

Hanging Hardware

All of our hanging hardware (comfort springs, hangers, hang kit) ships separately from your ordered porch swing. They ship via USPS Priority Mail and we attempt to coordinate it's delivery with your porch swing. Sometimes they will arrive a little earlier or later than when your swing is received.


★ REVIEWS

Let customers speak for us

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Exceeded Expectations!

We received this 5ft. glider and two 4ft. gliders that we purchased about a week ago and WOW are we impressed! Not only did the items arrive quickly but they are of the upmost quality and beauty! They are very comfortable and apparently built to last. We are so happy that I plan on purchasing additional pieces from this line in the near future.

Erna Thank you for your review and thank you again for your order. We appreciate your business and are happy you like your gliders. Have a great week Jeffrey
Cushy cushion

This cushion fits our Rocking Furniture porch swing perfectly. It is thick enough to provide comfort while looking good. We chose black and it is a true black. The fabric seems durable and the cushion is well made. We hope to use it for a long time.

Thank you for your review Claudia. Your Swing looks awesome! Have a great weekend Jeffrey
So far we are very happy

Our rocking furniture porch swing was easy to put together and hang. The only issue was that because of the height of our porch ceiling the chains were too short. We called Jeffrey at Rocking Furniture and they were able to send us chain extensions for $37. We recommended that they add the length of the chains to the website to avoid such issues in future. The swing looks great, it is comfy and we are very happy with it! The best part- we don’t ever have to paint it!

Thank you Claudia. We have enhanced our product description. Thank you for your review and thank you again for your order. Have a great weekend Jeffrey
perfect

just what we needed.

Comfy rocker

Would highly recommend. Sturdy, well built plus hand made. Jeffrey was very easy to do business with. Will order from him again.

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