Customer Service

Shipping and Returns

Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order please email us at orders@outdoorsrockingchair.com.

Miscellaneous Shipping Information

  • We cannot ship to PO boxes.
  • Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.

    Delivery Times

    You can estimate the deliver time to your home or business by viewing the "Ships Within" information listed with every product. This refers to the time from when you place your order, to the time it leaves the warehouse. The total delivery time for your order is calculated from the time your order is placed, until you receive it. The diagram below shows how the total delivery time is broken down into pre-ship processing time and shipping time.
    Order Sequence
    Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The "Ships Within" time frame listed with each of our products on the website applies to this time frame. For example, if your order a product that reads "Ships Within: 2 Weeks", this means that the product typically leaves the factory within two weeks. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order. In some cases, the items are custom built.
    Shipping time is measured when your order leaves the warehouse to when it arrives at your address. Actual shipping time can vary between 2-5 business days. Contact our helpful customer service experts at (888-412-2269 for more information.

     

    Did your shipment arrive damaged or defective?

    Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any cartons that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.

    EASY RETURNS...HOW THEY SHOULD BE

    We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping cha rges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Outdoorsrockingchair.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

    PRODUCTS NOT ELIGIBLE FOR RETURN

    - Custom orders (i.e. products that are custom made or made-to-order).
    - Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
    - Any cushion or product that includes a specified cushion fabric selection
    - Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
    - Any product that is not in resalable condition.
    - Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.outdoorsrockingchair.com
    - Any product that is not in the original box with sufficient packaging materials.
    - Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.

    Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.