The length of time it took to get this was bad enough, but then instead of the rocker I ordered, you sent a swing. It took another few days to get the different parts needed - and the swing and rockers while similar, are NOT interchangeable - and then it took hours, and actually having to break down and hire someone to help get the thing assembled. I have many leftover carriage bolts, washers and nuts, however you didn't send enough screws. Not to mention I have the chain for hanging the swing I didn't order. Not to also mention that I have two arms with cupholders (which cost extra) that can't be used on the rocker. Maybe I can make them into some sort of modern art? I am so upset with this whole experience that I can't even put it into words. Main;y because you wouldn't print the words I would choose. The ONLY good point in all of this mess is the contact person/broker Jeff. He did his best and was great to work with.
Final result? The rocker looks okay, other than the holes drilled for the swing which weren't needed for the rocker, and the shorter slat that would allow the swing's chain to pass - but, wait! I don't have a swing! Good thing I have a cushion that covers it up. Lastly, it doesn't rock smoothly or well. You need to up your game on the actual rocker pieces.
Rocker is indeed very comfortable. There is lumbar support. Rockers came fully assembled but it did take a while to unpack them from the packaging.
This swing is just beautiful. My son put it up very quickly and for it to pass his inspection that is a plus. Since I am quarantined in NH I wanted something that would bring joy. This has as I sit late day and rock. NH this time of year is beautiful and the little things matter most. This swing is something that will pass to a family member once I move. It is quality and can tell it is made with much care. Thank you kindly.
After numerous site searching, reading negative reviews, being tossed out, not having color combo I wanted, extra hidden fees, high shipping, not delivery for over month, pics not enlarging and on and on. I FOUND this Rocking Furniture in Seymour, CT, not far from my home (local). I looked at site and everything worked!!! Colors changed, I wasn't tossed off AND co-owner picked up phone when I called. A local voice, not customer service getting back to me, not knowing, not available, etc. A real, knowledgeable owner, small company WHO HELPED ME. I wanted captain chairs instead of regular which came with set. I was promised a call back in five minutes AND presto, my phone rang with YES Luxcraft could switch chairs, my color was available, no shipping fee, no extra $150 for lift truck delivery. My delivery was a few weeks later.
I am thrilled, shop with little companies. I love my patio set. My hubby assembled with a power screw gun. It took all day with lining up holes. He made a few mistakes but was able to back out screw. A handyman can assemble but have to understand diagrams. Quality is unbelievable. My mom bought a swing last year and did excellent through Northeast winter. It's stunning with over top quality.
Added the ropes to my swing that we purchased. Gave the swing the added farmhouse look on our nice Southern Porch! Fast delivery and ropes are easy on your hands. Very happy with purchase.