Love my new chair, I had a great experience with the internet site I purchased it on, the chair is exactly as described and is very comfortable. Now to be fair here were the negatives,.. the screws that come with it have a box head, it would be better for them to use a Phillips head since everyone has a Phillips head screwdriver, one of the screws that support the back of the seat screws into the base, unfortunately one of the screws bent but I was able to remove it and I bought a Replacement screw that worked. Neither of these are material issues. I purchased a seat cushion, but the cushion was thin, i went onto amazon and purchased a full seat cushion for $85 that was double the thickness and had an attached pillow and fit perfectly. In conclusion, it love the chair and the site I bought it from and hope to use it for a very long time.