ABOUT THE MANUFACTURER
A & L Furniture products that are shipped to or sold in California are subject to the Safe Drinking Water and Toxic Enforcement Act of 1986, more commonly known as “Proposition 65”. Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that can cause cancer, birth defects, or other reproductive harm.
Our wood furniture items contain very small amounts of wood dust. Research supports health- related risks due to wood dust but finds that the amount of exposure to wood dust is directly related to the health risk. Dangerous exposure limits are generally found in the facility where wood is being sawed and/or sanded.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the manufacture's stated lead time we will process the charges and submit the order for shipment.
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within the Manufacturers stated Lead Time. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
Miscellaneous Shipping Information
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if you notice any cartons that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.
I received a great product (A&L Furniture's 6-foot Fanback Red Cedar Glider) at a fantastic price ($40 less than Hayneedle for the exact same item). Even BETTER, I received PHENOMENAL customer service--both from Jeffrey Tottenheim at Rocking Furniture AND from Melvin at A&L Furniture. Both gentlemen called me and kept in touch about my shipments, including a free replacement part for something damaged in shipping. My family is now LOVING our front-porch glider; we will DEFINITELY be ordering again from Rocking Furniture!!! I really cannot say enough good things about these people. They are highly trustworthy and personable. Working with them feels like doing business with small-town neighbors you've known your whole life. :-D I'm a FAN!!!
Can I get the assembly instructions online?
Here is a link to the assembly guide
Please let us know if there is anything else we canassist you with