I ordered a 5 ft cypress swing, unfinished. It was damaged when it arrived and my husband couldn’t read the “do not refuse” on the damaged box, so he refused it. I contacted The company and Jeff responded promptly and placed a new order. He has kept me informed of the process and a new shipping date. It arrived today in a box in good shape. The seat and back of the swing are assembled. The only assembly required is to connect those w the arms and supports. We will stain ourselves. My husband is a wood worker and is pleased with the routered slats and that they are screwed and not nailed. I’ll try and post a finished picture when we get it stained and hung.