Perfect Choice Outdoor Furniture Adirondack Bar Height Chair - Shown accessories sold separately
I love our new swing! The back crowning peice does poke into our back/shoulders a little. However this flaw hasn’t stopped us from spending a ton of time out on our front porch swing!
The shipping box arrived severely damaged, with a couple of big holes and lots of packing tape patches in other locations. All the pieces received arrived in good shape except for a missing rocker runner.
I called Wildridge and spoke with Jim Schrock and explained the deficiency. He immediately said they would send our another rocking chair. WOW! I said all I really require is a replacement rocker runner, everything else is good and the inventory complete.
In fact, I completed the build in a couple of hours, then awaited the other runner. Which arrived a week after my initial call. Excellent!
I also received a call from Jeffery Tottenham at Outdoor Rocking Chair. He echoed Jim's comments to me. In the end they both stated a replace runner will be sent immediately. I advised them I will send photos of the damaged box and shipping label which went out 12 June.
The customer service/response is top drawer! They are professional, friendly, and caring, made me feel like we were old friends. They wanted to fix the problem, and they did. I received the replacement rocker runner today 19 June. Now my wife's Birthday present is complete and she loves it. The chair is exactly what she wanted.
I advised Jim that the chair went together fairly well. I took my time and it took me a couple of hours.
Ref: Step 1: Adding a small pilot holes on both sides of the seat support which would make finding the correct position to drive the lag screw through the 1/4" in the back assembly. Measuring and holding parts is tough by yourself.
Ref: Step 2. The same as above for the front of the seat support.
Ref: Step 3. Drill a small reference hole in the center of each end of the leg supports or add to the instructions to scribe an "X" line from the corners of the ends then drill a small pilot hole to ensure the end supports are installed square.
Ref: Step 4. I did the above for the back of the Arm rest. Then after it was secured I clamped the front of the arm r...
We are very much enjoying the swing so far!
Have now bought 4 of these chairs, great for outside entertaining.